Reference

How We Protect Your Account and Payment Information

When you open an account with meja 138, your personal data and payment details are covered by a clear privacy framework.

Account verificationDeposit and withdrawal securityPayment method protectionData retention policies

Explore the Lobby Read FAQ

What Data We Collect and Why

meja 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect personal information during account registration — your name, email, phone number and date of birth — to verify your identity and comply with local regulations. When you make a deposit through DANA, OVO, GoPay or QRIS, we record the transaction details and amount for

1
withdrawal processing and fraud prevention. Account activity, including your gameplay history and session data, is stored to manage your account, honour your rewards and respond to support requests. Where local law permits, we also use device information and location data to detect unusual login attempts and
2
protect your wallet from unauthorised access.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

Privacy Contacts and Data Requests

Email Support Contact our data team at [email protected] with any questions about how we handle your personal information, or to request access to the data we hold on your account.

Live Chat – Available 24/7 Open the chat window in your account lobby to speak with our support team about data access, deletion requests or privacy concerns without waiting for a response.

Account Settings Log into your account, visit Settings > Privacy & Data, and download a copy of your personal information or request corrections directly from your control panel.

HOW WE SECURE IT

Your Data Security and Account Protection

Encrypted Payment Flow

All deposits and withdrawals via DANA, OVO, GoPay and QRIS pass through encrypted channels. We do not store your full payment credentials; our system tokenises them so only the transaction reference is kept in your account.

Session and Login Security

Your login credentials are hashed and never stored in plain text. If we detect an unusual login from a new device or location, we send you a verification code to confirm access to your account.

Data Retention Windows

We keep your account data for as long as your account is active. After closure, personal information is retained for up to three years to satisfy local financial reporting and fraud prevention requirements, then securely deleted.

Cookies and Tracking

Our lobby uses session cookies to keep you logged in and functional cookies to remember your table preferences and language. We do not sell cookie data; analytics are used only to improve your gameplay experience on the site.

Third-Party Game Providers

When you play a slot or live table, the provider receives only your session token and play history — never your payment method or full name. Each provider follows their own privacy terms, disclosed in your account help section.

Right to Access and Deletion

You can request a full copy of your data or ask us to delete your account and associated records at any time. Deletion requests are processed within seven business days, where local law permits.

Privacy Policy FAQs

Your phone number is used for two-factor authentication on login and to send important account notices — withdrawal confirmations, security alerts and support updates. We never share your phone number with third parties or use it for marketing without your written consent.

Yes. Log into your account, go to Settings > Privacy & Data and select Download My Data. We will compile and email you a full record of your personal information, activity history and payment records within five business days.

When you close your account, we stop processing new transactions immediately. Your personal data is retained securely for three years to meet financial regulations and fraud prevention. After that window, all records are permanently deleted.

No. Game providers receive only your session token and play history — they never see your DANA, OVO, GoPay or QRIS account details. Payment processing stays within our secure environment and is not shared with external studios.

Contact our support team immediately via live chat or email [email protected]. We will disable your account, send you a reset link and review your recent login activity to confirm unauthorised access and prevent future breaches.

Log into Settings > Communication Preferences and uncheck Email or SMS notifications. You will continue to receive security alerts and account confirmations. Changes take effect within 24 hours.

Yes. In your account Settings, select Privacy & Data > Download Play History. This includes all sessions, game titles, bet amounts and withdrawal dates. The file is emailed to your registered address within three business days.

How We Protect Your Account and Payment Information

Privacy Contacts and Data Requests

Your Data Security and Account Protection

Encrypted Payment Flow

Session and Login Security

Data Retention Windows

Cookies and Tracking

Third-Party Game Providers

Right to Access and Deletion

Privacy Policy FAQs

01 How does meja 138 use my phone number after I open an account?

02 Can I see what personal data meja 138 has stored about me?

03 What happens to my account data if I close my account?

04 Does meja 138 share my payment information with game providers?

05 What should I do if I think my account privacy has been compromised?

06 How do I opt out of promotional emails and SMS?

07 Can I download my activity history and gameplay records?

Related Pages